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You can view the answers to the most frequently asked questions by selecting the categories
To change your tariff plan, you need to contact customer service (*2255). You can request the change by providing information about the new tariff plan you want. You can also compare available plans in the tariffs section on our website and make your choice.
To measure your internet speed, you can visit a speed test website such as Speedtest.net, Fast.com, or search for "internet speed test" on Google to access a speed test site and check your speed.
Use strong passwords, secure your Wi-Fi encryption with WPA3, regularly update your modem's firmware, and check the security of the devices on your network.
2.4GHz offers a wider range but lower speed, 5GHz provides higher speed and less interference with a shorter range, while 6GHz offers even higher speed, more bandwidth, and less congestion.
To see the list of devices connected to your Wi-Fi network, log into your modem's interface and go to the "Find Connected Devices" section; here, by selecting "View Devices," you will see the names and IP addresses of the devices using your Wi-Fi network.
IPTV (Internet Protocol Television) is a system for delivering television services through internet protocol. In this system, signals to the TV are transmitted via an internet connection, meaning you can connect your TV directly to the internet and watch various TV channels.
We offer 300+ TV channels to our customers. You can view the list of channels by going to the tariffs section.
To watch IPTV, you will need devices such as a TV, IPTV set-top box, smart TV, tablet, or phone.
For uninterrupted IPTV streaming, a minimum speed of 10 Mbps is recommended; for higher-quality streaming, a speed of 20 Mbps or more is more suitable.
For the IPTV service, you choose the tariff plan within IPTV, contact customer service (*2255) to inform them that you want to change your plan, and technical support will assist you with the IPTV setup.
IPTV is offered in different quality levels: standard (SD), high definition (HD), and ultra-high definition (4K), depending on your internet connection and subscription plan.
An IP phone is a telephone system that uses the internet protocol for voice communication.
An IP phone offers lower-cost international calls, additional features (video calls, conference calls), and easier scalability.
IP phone calls ensure data security using encryption methods (e.g., SRTP).
In an IP phone system, various devices are used, including IP phones (dedicated devices), smartphones (with apps like Skype, Viber), and computers (with VoIP software).
You can make your monthly payments through payment systems like PashaPay, Hesab.az, E-Pul.az, MPay. On our website, you can go to the "Online Payment" section from the menu and get links to the portals.
You can visit the nearest payment systems, go to the Internet section in MilliÖn or EManat, select FİBERNET, enter your customer code, and input the amount to be paid.
Couldn't find answers to your questions? Call without wasting time, our operators will answer all your questions!